Beef 'O' Brady's

Reviews

• Kimmer Stoudt

  Jul, 02 2018
  ★ ★ ☆ ☆ ☆
  I took my mom (by her request) on Mother's Day. We have had many meals at this restaurant and each time, been a little less impressed. Mom wanted a salad. I asked the server if salads were inclusive in the Mother's Day deal they offered. She told me yes, as long as it was under $10. Mom wanted a salad that was $9.99. Having been a server myself, I understand when a restaurant is busy and understaffed the service sometimes suffers. There were five tables sat when we came in and ten when we left with several servers on the floor. We were never offered refills for our drinks or checked on and I had to MAKE our server pre-bus the empty plates, napkins, sauces, and utensils. Toward the end of our meal, the server just dropped the check and as she turned to walk away I asked my mom if she wanted dessert. It was only then that the server had interest in us. I wondered why. Mom chose Molten Lava cake. When the server brought the dessert, she dropped the check. Mom was enjoying herself as she watched the vanilla ice cream do its job and melt in with what should have been hot fudge, but instead was a Hershey's syrup knock off. I tasted the dessert. Frankly, Chili's makes the best. When I looked at the check the server not only had NOT removed mom's complimentary salad, but also charged us $2.00 for a scoop of ice cream. As someone who has never missed a dessert in my life, I can tell you that Molten Lava cake's whole design centers on the moment the cold ice cream meets the hot fudge. A fact I kept to myself until our SERVER (if that's what we should call her) returned with the manager. The manager handed me the bill and explained that she removed my chicken wings, not the salad because they were cheaper. Then, she began trying to explain why there was a charge for the ice cream. I stopped her and expressed the expectation of good service was worth much more than the wings AND ice cream costs. I paid the bill and left the low percentage of 18% tip (if the server had actually served us she would have gotten 25%... and that's on the whole bill before discounts THANK YOU VERY MUCH). I said to the manager on our way out that we would not be back. I didn't get the impression she cared.

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